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When Ross Williams spotted a job opportunity at Whitbread, he already had a connection to the business.

When Ross joined Whitbread as an Operations Finance Manager, he brought several years of experience supporting hospitality businesses. But he was soon ready to broaden his experience and explore a different side of the business.

When Matt Dolan joined Whitbread's energy team in 2015, what attracted him was the opportunity to take on new challenges and build his career in hospitality. More than a decade later, his responsibilities have grown far beyond energy, taking in property, maintenance, offices and refurbishment. It's been a journey shaped by new opportunities, supportive people and a willingness to step outside his comfort zone.

When Joseph joined our Finance Graduate Scheme after completing a master's degree in maths, he was looking for an opportunity to explore different areas of finance while developing his skills and experience. Three years and several different roles later, Joseph has completed his professional qualifications and is now a Procurement Finance Manager.

When Dean Booth joined Premier Inn at 18, he wasn't planning a career in hospitality. Fresh out of college and considering a gap year, he took a part-time job at his local hotel to earn some money while deciding what to do next.

When Abigail Blyth joined our Group Sales team in January 2023, she was looking for a role that offered more flexibility and a better work-life balance. What she found was an opportunity to build her experience, develop new skills and take her career in a different direction.

I’ve always cared deeply about gender equality. Growing up, I became very aware of the ways women can experience inequality, and that lived experience has stayed with me. So when the opportunity came to join Whitbread’s Gender Equality Network a few years ago, it immediately felt like the right fit.

“Progression isn’t just about ambition; it’s about support. And I’m ambitious.”

“Every senior role I’ve moved into was built on experience I’d already gained inside the business – not a leap of faith, but a logical next step.”

“One week you’re sat at the computer, the next you’re making a bed. No two days are the same.”

"I wanted a job that fitted around my life – and I found one I wanted to stay in"

"I’ve built my career here… and I wouldn’t do it anywhere else"

“Housekeeping isn’t just about cleaning rooms. It’s about the details. When a guest walks in and has that ‘PI WOW’ moment – we’ve made that happen.”

"When you break it down, that’s hundreds of people every week having their day shaped by what comes out of our kitchen."

“You don’t just see what Premier Inn is today. You help design what it will be next.”

"Building the Tech & Data enabled Hotel of the Future."

"You don’t know where you might end up."

"We do Chef jobs a little differently at Whitbread"

"Whitbread offers opportunity at scale, breadth and depth – and it’s an environment where your ambition can take you further than you might imagine."

"I went from being a Kitchen Assistant to helping build the hotel of the future"

"Whitbread is by far the best company I have worked for. I feel empowered and supported at every stage of my career. There is a sense of family within InfoSec; I haven’t been pigeon-holed and instead have been encouraged to broaden my horizons within the wider team."

"That’s one of the highlights of working here - knowing that the work we do gets used by millions of people. What we build really matters for our guests."

"The exposure to new skills, new departments and new ways of thinking really opened up a path for me in Tech. That secondment led to projects in payroll and other IT solutions, business analysis, business partnering, Tech Ops, infrastructure… wherever my interest went, the business backed me."

"Our impact is very real. What we do shows up in performance, in the media and in how our guests experience Premier Inn."

"I didn’t map this career out at 16. But I kept saying yes to opportunities, stayed curious, and didn’t assume progression had to look one specific way."

"If there’s one thing I’d say to anyone considering a role here, it’s this: let your work do the talking. If you put the effort in, your work will be seen, recognised and rewarded."

"You don’t need a degree. I don’t have one. You just need the willingness to learn."

"There’s an industry standard and then there’s a Whitbread standard. I’d say our high standards set us apart."

"I know the programmes I’ve built work – I can see the results a year later on the WIN card."

"You see it across the business: people move sites, take on new brands, even cross into hotels. That’s what keeps it exciting."

"I feel lucky to still feel, all these years on, that same sense of belonging I felt at 16."

"This is a people business through and through. We reward our teams in ways that are unheard of in other companies."

“I didn’t come in as the finished article – and that’s kind of the point.”

“I walked in thinking it was just a part-time job.”

“Whatever you’re expecting, it will have evolved by the time you start."

"If you’re coming into property or project management and wondering whether there’s room to grow here – even without a “traditional” background – I’m proof there is."