Welcome to our Support Centre
Here at Premier Inn's Support Centre, you'll be part of Whitbread – the business behind the UK's biggest hotel brand.
Introduction
We call our head office the Support Centre. And the clue’s in the name. We’re here to support the teams running the UK’s biggest hotel brand – and help shape what happens next.
Our locations
Where you'll find us
Whitbread Court, Dunstable
Our main Support Centre in Dunstable has everything you need for a day in the office, with a restaurant, coffee shop, free parking, open-plan and breakout spaces, and an auditorium for bigger team events.
Chancery Lane, London
Our new London Support Centre is right in the heart of Chancery Lane. Designed around hybrid working, there are spaces to focus, collaborate and get together – including a large social space for town halls and team events.
Across the UK - Remote
Some of our Support Centre roles are fully remote. And with more than 850 Premier Inn hotels across the UK, you may also have the option to work from one of our hotels when it suits you.
Why join us?
Why here, why now?
Flexibility
Hybrid working that works
For most Support Centre roles, you'll spend three days a week in the office, with the flexibility to work elsewhere for the other two. Some of our roles are fully remote too.
Scale
See where your work goes
With more than 850 Premier Inn hotels across the UK, the work you do here can travel a long way – supporting our hotel teams and helping shape the experience of millions of guests.
Development
Room to move
Your first Support Centre role doesn't have to be your last. With our learning and development on hand and plenty of different career paths, there are lots of ways to build your experience and see where it takes you.
Development
Here's your next career move
A new challenge doesn't always mean a new company. There are lots of ways to build your career here – moving up, moving across or trying something completely different. And we'll help you build the skills to do it, with learning, development, apprenticeships and professional qualifications available across the business.
Ready to apply?
How to apply
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1. Send us your CV
Found a role that feels right for you? Apply online and send us your CV. You'll create a profile along the way if you don't already have one.
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2. Let's have a chat
If your experience looks like a good fit, someone from our Resourcing team will give you a call. We'll talk about the role, your experience, salary and how our hybrid working works. It's also your chance to ask us questions and decide whether it feels right for you.
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3. Meet the team
Next, we'll invite you to an interview – usually face to face, although we sometimes use Teams. Depending on the role, there may be a second conversation or a short task, exercise or presentation. We'll let you know what to expect beforehand.
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4. The good news
If we'd like you to join us, we'll call to talk through the offer and what happens next. We'll also ask for the documents we need to complete our Right to Work and other checks. If it isn't the right match this time, we'll let you know too.
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5. Getting ready to join
Once everything's sorted, we'll keep in touch before your first day and make sure you've got the information you need to get started.
Key Stats
We welcome over
0m
guests through our doors each year
We invest more than
£0m
a year on inductions, training and development
We have operated for
0yrs
and we're actually older than the United States of America!
People stories
You're in good company
Meet Hester
"If you’re coming into property or project management and wondering whether there’s room to grow here – even without a “traditional” background – I’m proof there is."
Meet Dec
“I walked in thinking it was just a part-time job.”
Meet Richard
"I know the programmes I’ve built work – I can see the results a year later on the WIN card."