Behind every great stay
From the first hello to the moment they check out, you’re the face of Premier Inn for our guests. It’s the welcome, the help and the little moments that can make their stay.
Introduction
No two shifts are quite the same. You could be checking in guests, helping with breakfast, serving at the bar or sorting out whatever comes your way. It’s hands-on hospitality, and you’re right at the heart of it.
Hotel Team Member Roles
Ready for what's next?
Duty Manager
Think you’re ready to take the lead?
You’ll be trusted to run the hotel when the Hotel Manager isn’t there, backing your team, looking after guests and dealing with whatever the day brings. It’s a great place to start building your experience as a leader.
Ground Floor Team Member
Work across the ground floor of the hotel, from welcoming guests at reception to helping out in the restaurant and bar. You’ll turn your hand to whatever’s needed, working with the team to keep everything running smoothly.
Receptionist
Make every guest’s arrival feel effortless.
You’ll welcome people in, help with questions and solve problems along the way – helping create the great stays we’re known for (so that the goodbyes are just as good!).
Nights Team Member
Be the calm, reassuring presence our guests can rely on overnight.
You’ll keep the hotel safe, secure and welcoming, deal with anything that comes up and help get everything ready for the morning.
Reasons to believe
Why here, why now?
Diversity & Inclusion
Different people make us even better
Our four inclusion networks give colleagues a voice and help shape how we do things. And our work on inclusion is getting noticed too – in 2025, we picked up three Inclusion In awards.
Benefits
A bit more for you
Fancy a weekend in London? Or a stopover on the way to the coast? Enjoy great discounts on Premier Inn stays across the UK and Germany. Plus, there's Sharesave to help you plan for the future and discounts on high-street brands you already use.
Development
We build careers
Your first role at Premier Inn doesn't have to be your last. Last year, 74% of our salaried hotel roles were filled by team members already working with us. So, if you want to take your next step with us, there's a well-trodden path – with training and apprenticeships to help you get there.
