Building Lasting Guest Relationships
Use CRM, customer insight and personalisation to understand our guests and shape how we connect with them.
Introduction
Our Customer Engagement team helps turn one great stay into many through personalised experiences, relevant communications and a deeper understanding of our guests.
Roles in Customer Engagement
Turn one great stay into many
CRM
Our CRM team builds relationships with guests over time. Using data and automation, they create relevant, well-timed communications that reward loyalty, encourage return visits and make every interaction feel considered.
Insight
Help us understand what our guests really want. Our Insight team explores behaviour, attitudes and trends, turning research and data into clear stories that help shape better decisions and guest experiences.
Why join us?
Why here, why now?
Flexibility
Hybrid working that works
For most Support Centre roles, you'll spend three days a week in the office, with the flexibility to work elsewhere for the other two. Some of our roles are fully remote too.
Scale
See where your work goes
With more than 850 Premier Inn hotels across the UK, the work you do here can travel a long way – supporting our hotel teams and helping shape the experience of millions of guests.
Development
Room to move
Your first Support Centre role doesn't have to be your last. With our learning and development on hand and plenty of different career paths, there are lots of ways to build your experience and see where it takes you.
Customer Engagement Jobs
People stories
You're in good company
Meet Leonie
"Our impact is very real. What we do shows up in performance, in the media and in how our guests experience Premier Inn."
Meet Abigail
When Abigail Blyth joined our Group Sales team in January 2023, she was looking for a role that offered more flexibility and a better work-life balance.
What she found was an opportunity to build her experience, develop new skills and take her career in a different direction.
Meet Luke
"I didn’t map this career out at 16. But I kept saying yes to opportunities, stayed curious, and didn’t assume progression had to look one specific way."