Working in Group Sales gave Abigail experience of different customers and bookings, as well as opportunities to take on additional responsibilities.She stepped in when her manager was away, supported the team's training lead and contributed to projects, including the launch of a new system.But as she developed her knowledge of the business, she also began thinking about what she wanted to do next.
“I love talking to customers,” she says, “but in Groups, once they were booked in, that was it. The relationship lasted about five minutes.”
Abigail was interested in building longer-term customer relationships, and account management seemed like a natural next step. With encouragement from her manager, she decided to apply for a new role.
Although Abigail initially applied for a different position, putting herself forward brought her to the attention of another team, who approached her about an opportunity in account management. It was a chance to put her existing knowledge of the business to work in a new way. “I didn’t have experience in account management,” she says, “but sometimes it’s not about experience, it’s about knowledge.”
Today, Abigail is enjoying the opportunity to build lasting relationships with customers and continue developing her career.
Her advice to anyone considering their next move? “No one knows what you want unless you shout about it.”