Powering the Premier Inn Brand
Shape our iconic brand, product, price and experiences that millions of guests know us for.
Introduction
Powering the Premier Inn brand, our Commercial & Marketing teams turn data, creativity and customer understanding into decisions that help shape every guest experience.
Explore Opportunities
Premier projects
What are we working on?
From how guests find and book with us, to the rooms they sleep in - our Commercial & Marketing teams influence almost every part of the Premier Inn experience. Here are some of the challenges we're working on right now.
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1. Elevating digital guest experiences
Shaping seamless guest journeys through experience design, digital product thinking and a customer-first mindset – helping turn technology into warmer, easier stays.
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2. Evolving & strengthening an iconic brand
Keeping a household name relevant through data-powered creativity, helping Premier Inn connect with millions of guests in a fast-moving competitive landscape.
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3. Commercial strategy & pricing
Maximising value at scale using sharp commercial judgement to balance demand, value and performance across a national hotel network.
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4. Designing hotels that work smarter
Creating great-value stays through a deep understanding of how guests use our space, helping shape rooms and formats that work brilliantly at scale.
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5. Growing B2B demand & partnerships
Supporting thousands of business travellers by combining relationship management with commercial insight to grow demand and build partnerships that last.
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6. Customer insight & personalisation
Understanding millions of guests through curiosity and analytical strength, turning data into experiences that keep guests coming back again and again.
Our Team
“We’re at the heart of the business, driving innovation and shaping the future at an incredible pace. The scale of change we lead is exciting, and everyday brings new opportunities to make an impact.”
Joe Garood
Chief Commercial Officer
Our locations
Where you'll find us
Most of our Commercial & Marketing roles are hybrid, with teams spending three days a week together in the office.
Whitbread Court, Dunstable
Our main Support Centre and home to many of our Technology & Data teams. Recently refurbished, there’s a coffee bar, restaurant, auditorium, free parking and plenty of spaces to meet and collaborate.
Chancery Lane, London
Our London Support Centre puts you right in the heart of the city. It’s a modern, purpose-built space where Technology & Data teams work alongside teams from across the Premier Inn business.
Across our hotel estate
Some specialist roles, including parts of Service Delivery, need to be closer to the technology in our hotels. These opportunities are role-specific, so check the job advert for where you'll be based.
Why join us?
Why here, why now?
Flexibility
Hybrid working that works
For most Support Centre roles, you'll spend three days a week in the office, with the flexibility to work elsewhere for the other two. Some of our roles are fully remote too.
Scale
See where your work goes
With more than 850 Premier Inn hotels across the UK, the work you do here can travel a long way – supporting our hotel teams and helping shape the experience of millions of guests.
Development
Room to move
Your first Support Centre role doesn't have to be your last. With support to develop your skills and plenty of different career paths to explore, you can build your experience and see where it takes you.
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Join us
How to apply
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1. Find your role
Take a look at our current opportunities and find the one that feels right for you.
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2. Apply online
Found one? Great. Apply online and, if you don't already have a profile, you'll create one as part of your application.
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3. Meet with us
If your application is successful, we'll invite you to the next stage. The process can vary depending on the role, so we'll let you know what to expect and give you everything you need to prepare.
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4. Employment checks
If you're successful, we'll complete the necessary pre-employment checks, including confirming your Right to Work in the UK.
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5. Welcome
Once everything's complete, we'll get you ready to join the team and help you settle in from day one.
Key Stats
We plan to expand to
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rooms across UK & Ireland
This year, we've donated
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meals through Fareshare and other charities
We have operated for
0yrs
and are older than the United States
People stories
You're in good company
Meet Leonie
"Our impact is very real. What we do shows up in performance, in the media and in how our guests experience Premier Inn."
Meet Carolyn
“You don’t just see what Premier Inn is today. You help design what it will be next.”
Meet Luke
"I didn’t map this career out at 16. But I kept saying yes to opportunities, stayed curious, and didn’t assume progression had to look one specific way."