Ground Floor - Team Member
Apply nowQuick Summary:
- Team:
- Hotels
- Location:
- Catterick Garrison, United Kingdom
Ground Floor Team Member – Catterick Garrison Premier Inn
You are the first person many of our guests meet. And often the last before they leave.
As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.
No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.
Pay, hours and location
Pay: Up to £13.06 per hour
Contract: Permanent – we don’t do zero-hours contracts.
Hours: 16 guaranteed hours per week.
Location: Catterick Garrison Premier Inn - Unit 22, Princes Gate Shopping Park, Richmond Road, Catterick Garrison, North Yorkshire, DL9 3BA
Shifts: Includes evenings, weekends and busy guest periods.
What you’ll do
As a Ground Floor Team Member, no two shifts look exactly the same.
Depending on where you’re needed, you might:
- Welcome guests and help them check in
- Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
- Answer questions and help solve problems
- Help keep the reception, restaurant and public areas looking their best
- Support your teammates across the hotel when things get busy
- Make sure every guest feels looked after from arrival to departure
This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.
You don’t need hotel experience
Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.
If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.
Why join Premier Inn?
You’ll be joining a team that supports each other from day one.
We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.
As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.
What you’ll get
- Permanent contract (we don't do zero-hours contracts)
- Full training and support from day one
- Opportunities to learn new skills and develop your career
- Whitbread Benefits Card – up to 60% off Premier Inn rooms
- Company pension and Save As You Earn scheme
- Discounts on shopping, travel, cinema, supermarkets and more
Is this role right for you?
If you:
- Like being busy and working with people
- Stay calm under pressure
- Enjoy taking the initiative
- Want a role where every day is different…
…then we’d love to hear from you.
Apply today and help make every stay a great one.
Why join us?
What's Inn it for you?
Diversity & Inclusion
We have a place for you
We give everyone the opportunity to grow, develop and be their best. No barriers to entry, no limits to ambition. We're committed to being for everyone – so that means creating an inclusive culture where everyone belongs and different perspectives are valued.
Benefits
We look after our people
Enjoy the perks and rewards that working for the UK’s number 1 hotel brand can bring. From money off hotel stays and restaurant visits to celebrating your milestones here.
Development
We build careers
We’re powered by brilliant people, smart ideas and a business with the track record to make it happen for you. Get the most from your career as part of a growing business that creates opportunity at whatever stage you're at.
How to apply
How to apply
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1. Apply Online
Found a role you love? Great, just apply online! If you don’t already have a profile, you’ll create one as part of your application. If your application is successful, we’ll invite you to an interview by email with all the details you need
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2. Come to Your Interview
This is your chance to meet us and for us to meet the real you! Top tips: • What to wear: Smart-casual with comfy shoes (you may be on your feet). Be yourself, tattoos and piercings are welcome. • Before you arrive: Double-check your interview location, as we have several sites. • What to bring: Your right to work documents and National Insurance number. • Can’t make it? No problem, just let us know as early as possible and we’ll try to rearrange.
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3. Job Preview
For housekeeping or kitchen roles, you’ll spend around 30 minutes trying out the job on the day – so you can see what it’s really like. You’ll also have time to ask us any questions. We’ll let you know the outcome of your interview afterwards.
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4. Employment Checks
If you’re successful, we’ll complete the necessary employment checks. This includes verifying your Right to Work in the UK, which may happen at different stages depending on the role.
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5. Welcome to the Team!
Once everything is complete, it’s time to welcome you to the hotel team. We’ll guide you through your first steps and make sure you feel supported from day one.
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Meet Joe
"Whitbread offers opportunity at scale, breadth and depth – and it’s an environment where your ambition can take you further than you might imagine."
Meet Leonie
"Our impact is very real. What we do shows up in performance, in the media and in how our guests experience Premier Inn."
Meet Zoe
“Every senior role I’ve moved into was built on experience I’d already gained inside the business – not a leap of faith, but a logical next step.”